CISCO-MMODAL-CONTACT-APPS-MIB
AI MIB Summary
The CISCO-MMODAL-CONTACT-APPS-MIB provides SNMP instrumentation for the Cisco Unified Expert Advisor (CUEA) services within the Multi-Modal Contact Applications (MMCA) cluster, exposing runtime statistics for individual services and defining notification formats for the Intelligent Contact Management (ICM) environment. This module enables monitoring of service-specific performance counters and operational states across Runtime and Reporting nodes to facilitate troubleshooting of call routing, agent availability, and contact lifecycle management.
The Cisco Unified Multi-Modal Contact Applications (MMCA) platform is a highly scalable, modular, extensible, open and secure platform for providing contact center applications. The Cisco Unified Expert Advisor (CUEA) is implemented on this platform. The Cisco Unified Expert Advisor application is deployed on multiple devices that form a cluster, where each device could be classified as 'Runtime' or 'Reporting'. Each device hosts a set of services and each service performs a specific task. Not all services will be running on every device. The CISCO-MMODAL-CONTACT-APPS-MIB defines the instrumentation of the services present in the Cisco Unified Expert Advisor. The MIB mainly consists of the run-time statistics of each service and also defines a Notification format. It also defines various groups of objects that are not specific to a service.
DEFINITION OF TERMS AND ACRONYMS
ACD Automatic Call Distributor ACMI Advanced Contact Management Interface. The interface used by the ICM to talk to generic peripherals. Also known as GED-188 Agent An Agent, also known as Expert Advisor, is a person in the enterprise who is capable of handling calls from CUEA AQ Assignment Queue Assignment Queue Assignment Queues allow Cisco Unified ICM to route call requests to groups of expert advisors. Various experts may qualify for various assignment queues based on the assignment queue membership rules, and they then log in or out of, as well as change their availability with respect to those assignment queues. An expert advisor who is available on a given assignment queue is able to be considered by the Work Assigner to receive calls according to the assignment queue's selection strategy. Attribute Definition Attributes Definitions are used by assignment queues and expert advisors. Attributes are defined by CUEA administrators and assigned to assignment queues and expert advisors. Expert advisors are routed call requests if the expert advisor's skills and attributes match those of the Assignment Queue. B2BUA Back to back user agent CM Contact Manager Contact A Contact is the internal object that represents an internal call. The Contact is created when the call arrives at CUEA, and does not terminate until the caller disconnects CTI Computer Telephony Integration CTI-OS Computer Telephony Integration - Object Server CUEA Cisco Unified Expert Advisor CUCM Cisco Unified Communications manager CUPS Cisco Unified Presence server CVP Customer Voice Portal DNIS Dialed Number Identification service ERS Enterprise Routing Services. The ERS Peripheral Gateway is a generic interface for the ICM to connect to an ACD. It exposes the ACMI protocol GED188 The ICM CTI Server/Client interface specification ICM Intelligent Contact Management ICMGW Intelligent Contact Management Gateway ICMPG ICM Peripheral Gateway IM Instant Messaging JVM Java Virtual Machine MMCA Multi Modal Contact Applications MPA Media Platform adapter MPI Media Platform Interface PG Peripheral Gateway. The Peripheral Gateway is how the ICM talks to any ACD. PIM Peripheral Information Manager. The PIM is a component of the ICM Peripheral Gateway that handles the ACD specific communication. RA Reporting Adapter RDA Resource Desktop adapter RDI Resource desktop interface RM Resource Manager RS Reporting subsystem Selection Strategy The strategy by which the Work Assigner should assign Expert Advisors to contacts. SIP Session Initiation Protocol Skills Skills are classifications for expert advisor abilities, general knowledge, and expertise. Skills may be defined by Expert Advisor administrators, and then assigned to individual experts. An expert may have multiple skills, and a competency level from 1 to 100 in each. SIMPLE SIP for Instant Messaging and Presence Leveraging Extensions WA Work Assigner.
Main OID:
ciscoMmodalContactAppsMIB.1.3.6.1.4.1.9.9.664
306
Objects
Active
Status
8
Dependencies
Imported Objects
Objects
306 total| Object Name |
|---|
ciscoMmodalContactAppsMIBThe Cisco Unified Multi-Modal Contact Applications (MMCA) platform is
a highly scalable, modular, extensible, open and secure platform for
providing contact center applications. The Cisco Unified Expert Advisor
(CUEA) is implemented on this platform.
The Cisco Unified Expert Advisor application is deployed on
multiple devices that form a cluster, where each device could be
classified as 'Runtime' or 'Reporting'. Each device hosts a set of
services and each service performs a specific task. Not all services
will be running on every device.
The CISCO-MMODAL-CONTACT-APPS-MIB defines the instrumentation of
the services present in the Cisco Unified Expert Advisor. The MIB
mainly consists of the run-time statistics of each service and also
defines a Notification format. It also defines various groups of
objects that are not specific to a service.
DEFINITION OF TERMS AND ACRONYMS
ACD Automatic Call Distributor
ACMI Advanced Contact Management Interface. The interface
used by the ICM to talk to generic peripherals. Also
known as GED-188
Agent An Agent, also known as Expert Advisor, is a person in the
enterprise who is capable of handling calls from CUEA
AQ Assignment Queue
Assignment
Queue Assignment Queues allow Cisco Unified ICM to route call
requests to groups of expert advisors. Various experts may
qualify for various assignment queues based on the
assignment queue membership rules, and they then log in
or out of, as well as change their availability with respect
to those assignment queues. An expert advisor who is
available on a given assignment queue is able
to be considered by the Work Assigner to receive calls
according to the assignment queue's selection strategy.
Attribute
Definition Attributes Definitions are used by assignment queues and
expert advisors. Attributes are defined by CUEA
administrators and assigned to assignment queues and
expert advisors. Expert advisors are routed call
requests if the expert advisor's skills and attributes
match those of the Assignment Queue.
B2BUA Back to back user agent
CM Contact Manager
Contact A Contact is the internal object that represents an internal
call. The Contact is created when the call arrives at
CUEA, and does not terminate until the caller disconnects
CTI Computer Telephony Integration
CTI-OS Computer Telephony Integration - Object Server
CUEA Cisco Unified Expert Advisor
CUCM Cisco Unified Communications manager
CUPS Cisco Unified Presence server
CVP Customer Voice Portal
DNIS Dialed Number Identification service
ERS Enterprise Routing Services. The ERS Peripheral Gateway is a
generic interface for the ICM to connect to an ACD.
It exposes the ACMI protocol
GED188 The ICM CTI Server/Client interface
specification
ICM Intelligent Contact Management
ICMGW Intelligent Contact Management Gateway
ICMPG ICM Peripheral Gateway
IM Instant Messaging
JVM Java Virtual Machine
MMCA Multi Modal Contact Applications
MPA Media Platform adapter
MPI Media Platform Interface
PG Peripheral Gateway. The Peripheral Gateway is how the
ICM talks to any ACD.
PIM Peripheral Information Manager. The PIM is a
component of the ICM Peripheral Gateway that handles
the ACD specific communication.
RA Reporting Adapter
RDA Resource Desktop adapter
RDI Resource desktop interface
RM Resource Manager
RS Reporting subsystem
Selection
Strategy The strategy by which the Work Assigner should assign
Expert Advisors to contacts.
SIP Session Initiation Protocol
Skills Skills are classifications for expert advisor
abilities, general knowledge, and expertise. Skills may
be defined by Expert Advisor administrators, and then
assigned to individual experts. An expert may have
multiple skills, and a competency level from 1 to 100
in each.
SIMPLE SIP for Instant Messaging and Presence
Leveraging Extensions
WA Work Assigner. MODULE-IDENTITY .1.3.6.1.4.1.9.9.664 |
ciscoMmodalContactAppsMIBNotifs OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.0 |
cmmcaMIBEventAn event is a notification that is sent by a functional
service of the CUEA application. Notifications are sent by CUEA
when unusual conditions occur that potentially, can affect the
functioning of a service in CUEA. Each Notification describes
the operation state information of a service when such service
impacting conditions occur. NOTIFICATION-TYPE .1.3.6.1.4.1.9.9.664.0.1 |
ciscoMmodalContactAppsMIBObjects OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1 |
cmmcaGeneralInfo OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1.1 |
cmmcaServerNameThe server name object is the fully-qualified domain name of
the the server.ro InetAddressDNS (INET-ADDRESS-MIB) .1.3.6.1.4.1.9.9.664.1.1.1 |
cmmcaDescriptionThe description object holds a textual description of the
software installed on this server. This is typically the
full name of the application.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.2 |
cmmcaVersionThe version object identifies the version number of the
Cisco Unified Expert Advisor software installed on this server.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.3 |
cmmcaStartTimeThe start time object is the date and time that the CUEA
application was started on this server.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.1.4 |
cmmcaTimeZoneNameThe time zone name object specifies the name of the time zone
where the server is physically located.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.5 |
cmmcaTimeZoneOffsetHoursThe time zone offset hours object represents the number of
hours that the local time, in the time zone where the server is
physically located, differs from Greenwich Mean Time (GMT).ro Integer32 (-12..12) UNITS "hours" .1.3.6.1.4.1.9.9.664.1.1.6 |
cmmcaTimeZoneOffsetMinutesThe time zone offset minutes object represents the number of
minutes that the local time, in the time zone where the
CUEA server is physically located, differs
from Greenwich Mean Time (GMT). This object is combined with
cmmcaTimeZoneOffsetHours object to represent the local time
zone's total offset from GMT.ro Integer32 (-59..59) UNITS "minutes" .1.3.6.1.4.1.9.9.664.1.1.7 |
cmmcaOpsConsoleURLThis object holds the URL for the CUEA operations Console web
server. The operations console offers a web-based, centralized
interface for mapping and summarizing the solution network
configuration, setting and displaying configuration information
on a batch or per-Device basis and storing local copies of
those configurations. Other functions include troubleshooting,
health monitoring and direct administration. This object
offers a web navigation point from the management station
(assuming a web interface) to quickly access the Operations
Console web server.ro CiscoURLString (CISCO-TC) .1.3.6.1.4.1.9.9.664.1.1.8 |
cmmcaLocalDeviceTypeThis Object defines the type of device. Expert Advisor devices
are typically classified into runtime or reporting.
runtime : A runtime device typically has multiple services of types
such as ContactManager(cm), ResourceManager(rm),
WorkAssigner(wa), ICM Gateway(icmgw), Resource Desktop
Adapter(rda), Reporting Adapter(ra) to process incoming
calls and communicate the information to reporting device
over a message bus.
reporting : A reporting device typically has Reporting Subsystem(rs)
services. It communicates with runtime device over a message
bus, receives call processing information and stores them
in a database.
other : This device is neither runtime or reporting.ro Enumeration .1.3.6.1.4.1.9.9.664.1.1.9 |
cmmcaEnableNotificationsThis object allows the management station to disable and alternatively
enable outbound notifications. By default, notifications are enabled.rw TruthValue (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.1.10 |
cmmcaSystemConditionStatusThis object provides an overall summary of the System
Conditions. It specifies if health of the application is statusNormal
(green), statusWarn (yellow) or statusCritical(red). A
management station can use this status along with specific
conditions raised, that are in the cmmcaSystemConditionTable to
learn about the health of application.ro CmmcaSystemConditionStatus .1.3.6.1.4.1.9.9.664.1.1.11 |
cmmcaSystemStatusThe SystemStatus object is the last known status of the application.
It summarizes the overall status of the application.
It can have the following values
'inService' The service is up and running optimally,
accepting connections at full QoS (if
applicable).
'partialService' The service is no longer accepting new
calls but finishes processing active calls
(may be due to a loss of a dependency/
connectivity, or a shutdown request).
'stopped' The service has shut down and is not
processing any more calls. The process
itself is terminating (doing memory
cleanup, saving settings, shutting down
threads, etc.).ro CmmcaServiceStatus .1.3.6.1.4.1.9.9.664.1.1.12 |
cmmcaClusterInfoTableCUEA can consist of multiple devices that form a cluster.
This table gives the information related to the CUEA Cluster.
Each entry denotes a Device within the Cluster. SEQUENCE OF CmmcaClusterInfoEntry .1.3.6.1.4.1.9.9.664.1.1.13 |
cmmcaClusterInfoEntryThis Entry represents a row in the cluster Table. Every
row has information related to a Device such as hostname, IP
address etc.
An entry is created when a device is added to the CUEA cluster
during installation and this information is subsequently picked
up by the Expert Advisor SNMP Agent. CmmcaClusterInfoEntry .1.3.6.1.4.1.9.9.664.1.1.13.1 |
cmmcaDeviceIndexAn arbitrary integer, selected by the local Device, which
uniquely identifies a Device within the cluster. Integer32 .1.3.6.1.4.1.9.9.664.1.1.13.1.1 |
cmmcaDeviceNameThe Host name of the Device in the Cluster.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.13.1.2 |
cmmcaDeviceDescriptionThe description for the device which can include additional
information regarding the device.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.13.1.3 |
cmmcaDeviceTypeThe Device type.
runtime(1) : The device is a runtime device.
reporting(2): The device is a reporting server device.
unknown(3) : The type of the remote device is not known.ro Enumeration .1.3.6.1.4.1.9.9.664.1.1.13.1.4 |
cmmcaDeviceStatusThe current status of the remote Device as viewed by this
device. A remote device is up if the local device can
communicate with it.
unknown(1) : Current status of the remote device is Unknown,
local (2) : This is the local device in the table,
remote-up(3) : The local device is running and is able to
communicate with the remote device.
remote-down(4): The local device is running but it is unable to
communicate with the remote Device.ro Enumeration .1.3.6.1.4.1.9.9.664.1.1.13.1.5 |
cmmcaDeviceInetAddressTypeThis object identifies the IP address type of the remote device.ro InetAddressType (INET-ADDRESS-MIB) .1.3.6.1.4.1.9.9.664.1.1.13.1.6 |
cmmcaDeviceInetAddressThis object identifies ip address of the remote device. The
type of address for this is identified by InetAddressType.ro InetAddress (INET-ADDRESS-MIB) .1.3.6.1.4.1.9.9.664.1.1.13.1.7 |
cmmcaClusterIdThe unique ID of the Cluster to which this device
belongs.
At any point in time, the Cluster Id helps in associating a
device to any given Cluster.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.13.1.8 |
cmmcaNextNodeTableThis table gives the information related to the neighbouring
nodes that are connected to the device. Each entry
denotes a node connected to the device. SEQUENCE OF CmmcaNextNodeEntry .1.3.6.1.4.1.9.9.664.1.1.14 |
cmmcaNextNodeEntryThis Entry represents a row in the next node Table.
Every row has information related to a neighbouring device such
as host name, IP address, device type etc.
An entry is created when neighbouring devices such as CUPS
or ICMGW are configured with the CUEA devices by the Expert
Advisor administrators using the Operations Console located at
cmmcaOpsConsoleURL. CmmcaNextNodeEntry .1.3.6.1.4.1.9.9.664.1.1.14.1 |
cmmcaNextNodeIndexAn arbitrary integer, selected by the local device used to
identify the neighbouring node. Integer32 .1.3.6.1.4.1.9.9.664.1.1.14.1.1 |
cmmcaNextNodeNameThe name of the node that is connected to the device.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.14.1.2 |
cmmcaNextNodeTypeA string describing the type of node that is connected to the
device. This can be Unknown, ICM(PG), CUPS.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.14.1.3 |
cmmcaNextNodeIpAddrTypeThis object identifies the IP address type of the neighbouring
node connected to the device.ro InetAddressType (INET-ADDRESS-MIB) .1.3.6.1.4.1.9.9.664.1.1.14.1.4 |
cmmcaNextNodeIpAddrThis object identifies ip address of the neighbouring node
connected to the device. The type of address for
this is identified by cmmcaNextNodeIpAddrType.ro InetAddress (INET-ADDRESS-MIB) .1.3.6.1.4.1.9.9.664.1.1.14.1.5 |
cmmcaNextNodeStatusThe current status of the neighbouring node connected to the device as
viewed by this Device.
unknown(1) : Current status of the node is Unknown,
available (2) : The connection is up and available
unavailable(3) : The connection is down and not available.ro CmmcaNextNodeStatus .1.3.6.1.4.1.9.9.664.1.1.14.1.6 |
cmmcaSystemConditionTableThis table lists all the Raised System Conditions in the application.
A service can be inService ,but could raise
certain important System Conditions, which provide more
information about the health of service. SEQUENCE OF CmmcaSystemConditionEntry .1.3.6.1.4.1.9.9.664.1.1.15 |
cmmcaSystemConditionEntryAn entry (conceptual row) in the cmmcaSystemConditionTable.
Each row specifies information about a System condition, which
has an Id, severity level, description of the raised condition,
the timestamp of when the condition was raised and a message of
the event which resulted in the raised condition. CmmcaSystemConditionEntry .1.3.6.1.4.1.9.9.664.1.1.15.1 |
cmmcaSystemConditionIndexAn arbitrary integer, selected by the local device used to
identify the System Condition. Integer32 .1.3.6.1.4.1.9.9.664.1.1.15.1.1 |
cmmcaSystemConditionIdAn unique Id of the System Condition used to
identify a specific System Condition.ro Integer32 .1.3.6.1.4.1.9.9.664.1.1.15.1.2 |
cmmcaSystemConditionSeverityThis object specifies the severity level of the raised
condition.ro CmmcaConditionStatus .1.3.6.1.4.1.9.9.664.1.1.15.1.3 |
cmmcaSystemConditionDescriptionThis object provides a breif description of the raised System
Condition.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.15.1.4 |
cmmcaSystemConditionTimeStampThe timestamp of when the Condition was raised.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.1.15.1.5 |
cmmcaSystemConditionMessageThis object provides a message about the event which resulted
in the System Condition being raised.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.1.15.1.6 |
cmmcaLicenseInfo OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1.2 |
cmmcaRtLicensesAvailableThe real-time number of Expert advisor agent licenses available
on this Device.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.2.1 |
cmmcaTotalLicensesConfiguredThe total number of Expert Agent licenses configured on this
Device.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.2.2 |
cmmcaThreadPool OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1.3 |
cmmcaTPoolRtIdleThreadsThe real-time idle threads object is a real-time snapshot
metric indicating the number of idle threads in the pool waiting
for work. The thread pool is a cache of threads used (by application
components only) for the processing of relatively short tasks.
Using a thread pool eliminates the waste of resources
encountered when rapidly creating and destroying threads for
these types of tasks.ro Gauge32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.3.1 |
cmmcaTPoolRtRunningThreadsThe real-time running threads object is a real-time snapshot
metric indicating the number of running threads in the pool
currently processing work. The thread pool is a cache of
threads used (by application components only) for the processing of
relatively short tasks. Using a thread pool eliminates the
waste of resources encountered when rapidly creating and
destroying threads for these types of tasks.ro Gauge32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.3.2 |
cmmcaTPoolRtCoreThreadsThe real-time core threads object is a real-time snapshot
metric indicating the number of threads in the pool that will
never be destroyed no matter how long they remain idle. The
thread pool is a cache of threads used (by application components
only) for the processing of relatively short tasks. Using a
thread pool eliminates the waste of resources encountered when
rapidly creating and destroying threads for these types of
tasks.ro Gauge32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.3.3 |
cmmcaTPoolRtMaxThreadsAvailThe real-time maximum threads available object is a real-time
snapshot metric indicating the maximum number of threads in the
pool that can exist simultaneously. The thread pool is a cache
of threads used (by application services only) for the
processing
of relatively short tasks. Using a thread pool eliminates the
waste of resources encountered when rapidly creating and
destroying threads for these types of tasks.ro Unsigned32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.3.4 |
cmmcaTPoolRtMaxThreadsUsedThe real-time maximum threads used object is a real-time
snapshot metric indicating the peak number of threads in the
pool that are simultaneously tasked with work to process. The
thread pool is a cache of threads used (by application
components
only) for the processing of relatively short tasks. Using a
thread pool eliminates the waste of resources encountered when
rapidly creating and destroying threads for these types of
tasks.ro Counter32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.3.5 |
cmmcaRuntimeInfo OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1.4 |
cmmcaEnvRtMaxMemUsedThe real-time maximum memory used object is a real-time
snapshot metric indicating the peak memory usage by the
application within the runtime environment since startup. The
object value is expressed as a count of bytes and indicates the
high water mark of memory used simultaneously within the
environment.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.4.1 |
cmmcaEnvRtCurrMemUsedThe real-time current memory used object is a real-time
snapshot metric indicating the current memory usage by the
runtime environment. The object value is expressed as a count
of bytes and indicates the current amount of memory used by this
runtime environment.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.4.2 |
cmmcaEnvRtMaxMemAvailThe real-time maximum memory available object is a real-time
snapshot metric indicating the amount of memory available to the
runtime environment. The object value is expresses as a count
of bytes and indicates the amount of system memory available for
use by the runtime environment.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.4.3 |
cmmcaEnvRtCurrMemAvailThe real-time current memory available object is a real-time
snapshot metric indicating the amount of available memory in the
runtime environment. The object value is expressed as a count
of bytes and indicates the amount of current system memory
claimed by the runtime environment that is not currently being
used.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.4.4 |
cmmcaEnvRtCurrThreadsInUseThe real-time current threads in use object is a real-time
snapshot metric indicating a count of threads that are in use in
the runtime environment. The number of threads in use by the
runtime environment include all of the Cisco MMCA standalone and
thread pool threads as well as those threads created by the web
application server running within the same runtime environment.ro Gauge32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.4.5 |
cmmcaEnvMaxThreadsUsedThe real-time maximum threads used object is a real-time
snapshot metric indicating the peak amount of threads used
simultaneously in the runtime environment since startup. The
maximum number of threads used by the runtime environment
includes all Cisco MMCA standalone and thread pool threads as
well as threads created by the web application server running
within the same runtime environment.ro Unsigned32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.4.6 |
cmmcaEnvRtUpTimeThe real-time up time object is a real-time snapshot metric
indicating how long the CUEA application has been running.
The object value is expressed as a count of milliseconds that
have
elapsed since the application began executing.ro Counter64 UNITS "milliseconds" .1.3.6.1.4.1.9.9.664.1.4.7 |
cmmcaRtMsgQMemPercentUsageThe percentage of available message bus memory in use. All services
in CUEA communicate using a message bus.ro Gauge32 UNITS "percentage" .1.3.6.1.4.1.9.9.664.1.4.8 |
cmmcaMaxMsgQMemAvailThe actual amount of available message bus memory for use. All
services in CUEA communicate using a message bus.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.4.9 |
cmmcaRtCongestedAn object indicating whether or not the device is congested as
determined by an internal heuristic.ro TruthValue (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.4.10 |
cmmcaServices OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1.5 |
cmmcaServiceTableThis table lists all functional services that make up Cisco Unified
Expert Advisor (CUEA) application. Each service performs a specific
task. The various services are Contact Manager(CM), Resource Manager
(RM), Work Assigner (WA), Media Platform Adapter (MPA),
Business Rules Engine (BRE), ICMGateway (ICMGW), Resource Desktop
Adapter (RDA), Reporting Adapter(RA) and Reporting Subsystem (RS).
Note that, not all services will be found on all Devices.
There could be potentially multiple instances of each service
(identified by CmmcaServiceType) running on the same Cisco Unified
Expert Advisor Device.
Each service is given a unique service index by the
SNMP agent upon startup and this same index is used in other sparsely
dependent tables, specifically cmmcaServiceInfo tables (viz;
cmmcaRmTable, cmmcaCmTable, cmmcaRdaTable, cmmcaBreTable, cmmcaWaTable,
cmmcaMpaTable, cmmcaRaTable, cmmcaRsTable and cmmcaIcmgwTable) based on
cmmcaServiceType. For eg: All service entries with cmmcaServiceType
'cm' will have entries in cmmcaCmTable, and all service entries with
cmmcaServiceType 'rm' will have entries in cmmcaRmTable and so on.
This table is read-only for an NMS and is populated by
SNMP agent upon startup. It cannot be modified during runtime. SEQUENCE OF CmmcaServiceEntry .1.3.6.1.4.1.9.9.664.1.5.1 |
cmmcaServiceEntryThis entry defines a row in the cmmcaServiceTable. Each Service
Entry has an arbitrarily assigned index,ie; cmmcaServiceIndex,
a service type,ie; cmmcaServiceType (which is an enumerated list of
services present on this managed device) and a list of other entries.
The cmmcaServiceIndex is used in other tables having a sparse
dependent relationship with cmmcaServiceTable. CmmcaServiceEntry .1.3.6.1.4.1.9.9.664.1.5.1.1 |
cmmcaServiceIndexThe service index is a value that uniquely identifies an entry
in the service table. The value is arbitrarily assigned by the
SNMP agent. CmmcaIndex .1.3.6.1.4.1.9.9.664.1.5.1.1.1 |
cmmcaServiceTypeThe service type object identifies the type of Cisco Unified Expert
Advisor functional service, see CmmcaServiceType Textual convention for
more information.ro CmmcaServiceType .1.3.6.1.4.1.9.9.664.1.5.1.1.2 |
cmmcaServiceNameThe service name object is a user-intuitive textual name for
the application service.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.5.1.1.3 |
cmmcaServiceStatusThe service status object is the last known status of the application
service.ro CmmcaServiceStatus .1.3.6.1.4.1.9.9.664.1.5.1.1.4 |
cmmcaServiceIntPeriodThis object defines the interval window over which values of certain
MIB objects of the corresponding service are calculated. Each service
entry defined in cmmcaServiceTable has corresponding entries in a
related table in cmmcaServiceInfo that are identified by the same index
and hence have sparse dependent relationship.
For eg: if cmmcaServiceIntPeriod is 30 min for a service of type
Reporting Subsystem(rs), then cmmcaRsIntResourceEventDetailRecords
interval object in cmmcaRsTable for this service, reports the number of
ResourceEventDetailRecords written into the database in the last 30
min interval.ro Gauge32 .1.3.6.1.4.1.9.9.664.1.5.1.1.5 |
cmmcaRtRoutingDomainThe routing domain, a descriptive text, that specifies the
service is in.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.5.1.1.6 |
cmmcaRtLogLevelThe current log level of the service. A log level acts as
a filter to decide which events will be logged. Hence a log level
has the same values as defined in CmmcaSeverityLevel. A log level
will enable the service to log events that have atleast the designated
severity. For eg: a log level set to warning(5) will only log events
that have a level of atleast warning(5) severity; ie;
All emergency(1), alert(2), critical(3), error(4), warning(5) events
will be logged.
'emergency': This log level indicates that only events of such
severity will be logged. .
'alert': This log level indicates that all emergency and
alert events will be logged.
'critical': This log level indicates that all emergency,
alert and critical events will be logged.
'error': This log level indicates that all emergency,
alert, critical and error level events will be
logged.
'warning': This log level indicates that all emergency,
alert, critical, error and warning events will be
logged.
'notice': This log level indicates that all emergency,
alert, critical, error, warning and notice level
events will be logged.
'informational': This log level indicates that all emergency,
alert, critical, error, warning, notice and
informational events will be logged.
'debug': This log level indicates that all emergency,
alert, critical, error, warning, notice and debug
level events will be logged.ro CmmcaSeverityLevel .1.3.6.1.4.1.9.9.664.1.5.1.1.7 |
cmmcaRtTraceMaskThe current trace mask for debugging for the service.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.5.1.1.8 |
cmmcaRtMessageThroughputThe Average message throughput in messages/sec per service.ro Gauge32 UNITS "messages per second" .1.3.6.1.4.1.9.9.664.1.5.1.1.9 |
cmmcaRtUptimeThe total number of seconds the service has been up.ro Counter64 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.5.1.1.10 |
cmmcaRtMsgReceivedThe total number of messages received by the service since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.5.1.1.11 |
cmmcaMaxThreadsAvailableThe Maximum number of threads available for this Service.ro Unsigned32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.5.1.1.12 |
cmmcaRtThreadsInUseNumber of threads currently running for this Service.ro Gauge32 UNITS "threads" .1.3.6.1.4.1.9.9.664.1.5.1.1.13 |
cmmcaServiceInfo OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1.6 |
cmmcaRmTableThis table describes the Resource Manager (RM) Service
instances configured on this Device. The Resource Manager (RM) is
responsible for maintaining the state of assignable resources,
e.g. agents. The RM interfaces to the Work Assigner, Media
Platform Interface, Resource Desktop Adapter and Business Rules
Engine. Resource state is a function of information obtained
from the actual resource and a rule set. Each RM only
participates with in a single routing domain, and therefore only
talks to a single Work Assigner. Each RM is also tied to a
single MPA, and one or more RDAs that are dedicated to the RM.
The BRE can be shared with other components (other RMs, and
other CMs)
This table has a sparse dependent relationship with
the cmmcaServiceTable and hence uses the index of that table. SEQUENCE OF CmmcaRmEntry .1.3.6.1.4.1.9.9.664.1.6.1 |
cmmcaRmEntryEach entry represents a configured RM service on the
Device. The index in cmmcaServiceTable indexes each entry. CmmcaRmEntry .1.3.6.1.4.1.9.9.664.1.6.1.1 |
cmmcaRmRtAgentsLoggedInThe Real Time indicator of the number of agents currently
logged in.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.6.1.1.1 |
cmmcaRmRtAgentsOnCallsThe real Time indicator of the number of agents currently on
calls.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.6.1.1.2 |
cmmcaRmRtAgentsReservedThe real Time indicator of the number of agents currently in
the reserved state.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.6.1.1.3 |
cmmcaRmRtAgentsWrapUpThe real Time indicator of the number of agents currently
wrapping up a call.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.6.1.1.4 |
cmmcaRmRtAgentsReadyThe real Time indicator of the number of agents currently in
the ready state.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.6.1.1.5 |
cmmcaRmRtAgentsNoQueueThe real Time indicator of the number of agents currently
unallocated in any queue (most likely a configuration error).ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.6.1.1.6 |
cmmcaRmAggNumOffersAcceptThe number of offers accepted since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "offers" .1.3.6.1.4.1.9.9.664.1.6.1.1.7 |
cmmcaRmIntNumOffersAcceptThe number of offers accepted over the last interval specified by the
corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "offers" .1.3.6.1.4.1.9.9.664.1.6.1.1.8 |
cmmcaRmAggNumOffersRejectThe number of offers rejected since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "offers" .1.3.6.1.4.1.9.9.664.1.6.1.1.9 |
cmmcaRmIntNumOffersRejectThe number of offers rejected over the last interval specified by the
corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "offers" .1.3.6.1.4.1.9.9.664.1.6.1.1.10 |
cmmcaRmAggNumOffersTimedOutThe number of offers that timed out since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "offers" .1.3.6.1.4.1.9.9.664.1.6.1.1.11 |
cmmcaRmIntNumOffersTimedOutThe number of offers that timed out over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "offers" .1.3.6.1.4.1.9.9.664.1.6.1.1.12 |
cmmcaCmTableThis table describes CM instances configured on this Device. The
Contact Manager (CM) service is responsible for the handling of
call requests and maintaining contact state. Instances may load
share as well as support different types of contacts. This
service is a critical funnel point to the rest of the system. CM
uses BRE to help direct call flow decision making. The CM must
be able to transparently scale and provide for fault tolerance.
This is best modeled as the CM receiving work from a virtual
queue.
The CM only participates within a single routing domain, and
therefore only talks to a single Work Assigner. Each CM is also
tied to a single MPA. The BRE used by the CM can be shared
among components (both CMs and RMs).
This table has a sparse dependent relationship with the
cmmcaServiceTable and hence uses its index. SEQUENCE OF CmmcaCmEntry .1.3.6.1.4.1.9.9.664.1.6.2 |
cmmcaCmEntryEach Entry represents a configured CM service.
The index in cmmcaServiceTable indexes each entry. CmmcaCmEntry .1.3.6.1.4.1.9.9.664.1.6.2.1 |
cmmcaCmRtNumActiveCallsThe real time indicator of the number of active calls.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.1 |
cmmcaCmRtNumCallTryingThe real time indicator of the number of calls where a contact
is created; BRE script is started.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.2 |
cmmcaCmRtNumCallRingBackThe real time indicator of the number of calls which are
currently receiving ringback.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.3 |
cmmcaCmRtNumCallConnectingThe real time indicator of the number of calls where a resource
has been identified selected and the call is in the process of
being connected.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.4 |
cmmcaCmRtNumCallConnectedThe real time indicator of the number of calls in which a
contact is connected to one or more participant (e.g.,
self-service, agents, conference).ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.5 |
cmmcaCmRtNumCallInitialThe real time indicator of the number of calls in which a
contact is in initial state.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.6 |
cmmcaCmAggNumCallArrivalsNumber of new calls which arrived at the Contact Manager since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.7 |
cmmcaCmIntNumCallArrivalsNumber of new calls which arrived at the Contact Manager over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.8 |
cmmcaCmRtNumCallRejectingThe real time indicator of the number of calls which could not
be accepted and processed (e.g. due to invalid call, lack of
system resources or licenses, or no agent available) and are
currently in the process of being rejected.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.9 |
cmmcaCmRtNumCallTransferringThe real time indicator of the number of calls in which
participant changes are currently in progress (e.g.,participant
adds/removes like conferencing, redirecting or transferring).ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.10 |
cmmcaCmRtNumCallTerminatingThe real time indicator of the number of calls which are
currently terminating because all parties but one have
disconnected.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.2.1.11 |
cmmcaCmAggAvgCallDurationTimeThe average call handling time since application start time
specified by cmmcaStartTime.ro Gauge32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.12 |
cmmcaCmIntAvgCallDurationTimeThe average call handling time over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro Gauge32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.13 |
cmmcaCmAggMaxCallDurationTimeThe maximum call handling time since application start time
specified by cmmcaStartTime.ro Integer32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.14 |
cmmcaCmIntMaxCallDurationTimeThe maximum call handling time over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro Integer32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.15 |
cmmcaCmAggMaxCallDurationTimeDtThe timestamp when the maximum call duration time since
application start time, cmmcaStartTime, has occurred.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.6.2.1.16 |
cmmcaCmIntMaxCallDurationTimeDtThe timestamp of when the maximum call duration time over the
last interval, specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable, occurred.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.6.2.1.17 |
cmmcaCmAggAvgCallInQueueTimeThe average call time in queue since application start time
specified by cmmcaStartTime.ro Gauge32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.18 |
cmmcaCmIntAvgCallInQueueTimeThe average call time in queue over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro Gauge32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.19 |
cmmcaCmAggMaxCallInQueueTimeThe maximum call time in queue since application start time
specified by cmmcaStartTime.ro Integer32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.20 |
cmmcaCmIntMaxCallInQueueTimeThe maximum call time in queue over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro Integer32 UNITS "seconds" .1.3.6.1.4.1.9.9.664.1.6.2.1.21 |
cmmcaCmAggMaxCallInQueueTimeDtThe timestamp of when the maximum call time in queue since
application start(cmmcaStartTime), occurred.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.6.2.1.22 |
cmmcaCmIntMaxCallInQueueTimeDtThe timestamp of when the maximum call time in queue over the
last interval, specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable, occurred.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.6.2.1.23 |
cmmcaCmAggAvgCallArrivalRateThe average call arrival rate since application start time
specified by cmmcaStartTime.ro Gauge32 UNITS "calls per minute" .1.3.6.1.4.1.9.9.664.1.6.2.1.24 |
cmmcaCmAggMaxCallArrivalRateThe maximum of interval average call arrival rate, displayed by
cmmcaCmIntAvgCallArrivalRate, since application start time,
specified by cmmcaStartTime.ro Integer32 UNITS "calls per minute" .1.3.6.1.4.1.9.9.664.1.6.2.1.25 |
cmmcaCmAggMaxCallArrivalRateDtThe timestamp of when the maximum call arrival rate since application
start (cmmcaStartTime), occurred.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.6.2.1.26 |
cmmcaCmIntAvgCallArrivalRateThe average rate of calls over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "calls per minute" .1.3.6.1.4.1.9.9.664.1.6.2.1.27 |
cmmcaRdaTableThis table lists all Resource Desktop Adapter services
configured on this Device. The Resource Desktop Adapter (RDA) is
used by the RM to communicate to the user interface of the
Resource (or Agent). This component provides a normalized
interface (RDI-Resource desktop interface) to the Resource
Manager that removes the differences between communicating to
different types of desktops (such as CTIOS, Presence, Web Based,
etc) or Resources (such as occasional or traditional agents).
This type of communication typically includes requests like:
- Log In or Log Out a resource from the desktop
- Set the presence state of the desktop to a particular
state
- Show a precall message to the resource
- Offer a task to the resource and get a response
Each RDA is tied to a single Resource Manager, but each
Resource Manager may talk to many RDAs.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index. SEQUENCE OF CmmcaRdaEntry .1.3.6.1.4.1.9.9.664.1.6.3 |
cmmcaRdaEntryEach entry represents a configured RDA service. The cmmcaServiceTable
index is used to index each entry in this table. CmmcaRdaEntry .1.3.6.1.4.1.9.9.664.1.6.3.1 |
cmmcaRdaAggNumMsgProcThe number of messages processed since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.3.1.1 |
cmmcaRdaIntNumMsgProcThe number of messages processed over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro CounterBasedGauge64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.3.1.2 |
cmmcaRdaAggNumSuccessPresenceNotificationsThe number of successful presence notifications since application start
time specified by cmmcaStartTime.ro Counter64 UNITS "notifications" .1.3.6.1.4.1.9.9.664.1.6.3.1.3 |
cmmcaRdaIntNumSuccessPresenceNotificationsThe number of successful presence notifications over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro CounterBasedGauge64 UNITS "notifications" .1.3.6.1.4.1.9.9.664.1.6.3.1.4 |
cmmcaRdaRtNumActiveClientsThe real time number of active end-user devices that have
capability to perform instant message operation.ro Gauge32 UNITS "clients" .1.3.6.1.4.1.9.9.664.1.6.3.1.5 |
cmmcaRdaRtNumOutStandingOfferTasksThe real time number of outstanding offertasks to be processed.ro Gauge32 UNITS "tasks" .1.3.6.1.4.1.9.9.664.1.6.3.1.6 |
cmmcaRdaAggNumUnSuccessPresenceNotificationsThe number of unsuccessful presence notifications since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "notifications" .1.3.6.1.4.1.9.9.664.1.6.3.1.7 |
cmmcaRdaIntNumUnSuccessPresenceNotificationsThe number of unsucessful presence notifications over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro CounterBasedGauge64 UNITS "notifications" .1.3.6.1.4.1.9.9.664.1.6.3.1.8 |
cmmcaRdaRtNumInactiveClientsThe real time number of inactive clients.ro Gauge32 UNITS "clients" .1.3.6.1.4.1.9.9.664.1.6.3.1.9 |
cmmcaBreTableThis table describes the Business Rules Engine (BRE) services
configured on this Device. The Business Rules Engine in MMCA
allows customers to define how the system will behave and then
execute scripts or business rules at runtime.
In Cisco Unified Expert Advisor application, a very limited Business
Rules Engine will be needed.
It will be required only to run pre-configured basic agent
scripts and contact scripts (queue to a given skill group and
then connect the call).
The following features are required of the BRE:
- Start a script
- Select a single AQ for a contact to be queued to, or a
multiple AQs for a resource to be made available.
- Request Resource
- Direct Call Control Requests to Client (CM)
- Receive and Handle Call Events (leg terminated, etc.)
- Receive and change individual agent availability
This table has a sparse dependent relationship with
Service Table and hence uses its index. SEQUENCE OF CmmcaBreEntry .1.3.6.1.4.1.9.9.664.1.6.4 |
cmmcaBreEntryEach Entry represents a configured BRE service. The cmmcaServiceTable
index indexes this table. CmmcaBreEntry .1.3.6.1.4.1.9.9.664.1.6.4.1 |
cmmcaBreAggLoadedScriptsThe total number of scripts loaded by the BRE.ro Counter32 UNITS "scripts" .1.3.6.1.4.1.9.9.664.1.6.4.1.1 |
cmmcaBreAggDistinctScriptsThe total number of distinct scripts loaded by the BRE (not
including different versions of the same script).ro Counter32 UNITS "scripts" .1.3.6.1.4.1.9.9.664.1.6.4.1.2 |
cmmcaBreRtActiveScriptsThe real time number of loaded BRE scripts that are active.ro Gauge32 UNITS "scripts" .1.3.6.1.4.1.9.9.664.1.6.4.1.3 |
cmmcaBreRtCurrentInstancesThe current number of script instances existing at this moment
in time.ro Gauge32 UNITS "instances" .1.3.6.1.4.1.9.9.664.1.6.4.1.4 |
cmmcaBreAggMaxConcurrentInstancesThe maximum number of script instances that existed since
application start time specified by cmmcaStartTime.ro Counter32 UNITS "instances" .1.3.6.1.4.1.9.9.664.1.6.4.1.5 |
cmmcaBreIntMaxConcurrentInstancesThe maximum number of script instances that existed over the
last interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro Gauge32 UNITS "instances" .1.3.6.1.4.1.9.9.664.1.6.4.1.6 |
cmmcaBreAggMaxConcurrentInstancesDtThe timestamp of when the maximum concurrent instances, specified by
cmmcaBreAggMaxConcurrentInstances, since application start time
(cmmcaStartTime) has occurred.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.6.4.1.7 |
cmmcaBreIntMaxConcurrentInstancesDtThe timestamp of when the maximum concurrent instances over the
last interval, specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable, has occurred.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.6.4.1.8 |
cmmcaBreAggAvgConcurrentInstancesThe average number of instances being worked on by the BRE
since application start time specified by cmmcaStartTime.ro Gauge32 UNITS "instances" .1.3.6.1.4.1.9.9.664.1.6.4.1.9 |
cmmcaBreIntAvgConcurrentInstancesThe average number of instances being worked on by the BRE over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable.ro Gauge32 UNITS "instances" .1.3.6.1.4.1.9.9.664.1.6.4.1.10 |
cmmcaBreAggTotalInstanceInitiationsThe total number of script instances created since application start
time specified by cmmcaStartTime.ro Counter64 UNITS "initiations" .1.3.6.1.4.1.9.9.664.1.6.4.1.11 |
cmmcaBreIntTotalInstanceInitiationsThe total number of script instances created over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro CounterBasedGauge64 UNITS "initiations" .1.3.6.1.4.1.9.9.664.1.6.4.1.12 |
cmmcaBreAggTotalContactInstanceInitiationsThe total number of contact script instances created since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "initiations" .1.3.6.1.4.1.9.9.664.1.6.4.1.13 |
cmmcaBreIntTotalContactInstanceInitiationsThe total number of contact script instances created over the
last interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro CounterBasedGauge64 UNITS "initiations" .1.3.6.1.4.1.9.9.664.1.6.4.1.14 |
cmmcaBreAggTotalResourceInstanceInitiationsThe total number of resource script instances created since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "initiations" .1.3.6.1.4.1.9.9.664.1.6.4.1.15 |
cmmcaBreIntTotalResourceInstanceInitiationsThe total number of resource script instances created over the
last interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro CounterBasedGauge64 UNITS "initiations" .1.3.6.1.4.1.9.9.664.1.6.4.1.16 |
cmmcaBreAggTotalInstanceTerminationsThe total number of script instances terminated since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "terminations" .1.3.6.1.4.1.9.9.664.1.6.4.1.17 |
cmmcaBreIntTotalInstanceTerminationsThe total number of script instances terminated over the last
interval specified by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.ro CounterBasedGauge64 UNITS "terminations" .1.3.6.1.4.1.9.9.664.1.6.4.1.18 |
cmmcaBreAggTotalContactInstanceTerminationsThe total number of contact script instances terminated since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "terminations" .1.3.6.1.4.1.9.9.664.1.6.4.1.19 |
cmmcaBreIntTotalContactInstanceTerminationsThe total number of contact script instances terminated over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable.ro CounterBasedGauge64 UNITS "terminations" .1.3.6.1.4.1.9.9.664.1.6.4.1.20 |
cmmcaBreAggTotalResourceInstanceTerminationsThe total number of resource script instances terminated since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "terminations" .1.3.6.1.4.1.9.9.664.1.6.4.1.21 |
cmmcaBreIntTotalResourceInstanceTerminationsThe total number of resource script instances terminated over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable.ro CounterBasedGauge64 UNITS "terminations" .1.3.6.1.4.1.9.9.664.1.6.4.1.22 |
cmmcaBreAggTotalAbnormalEndingsThe total number of script instances that ended abnormally
since application start time specified by cmmcaStartTime.ro Counter64 UNITS "endings" .1.3.6.1.4.1.9.9.664.1.6.4.1.23 |
cmmcaBreIntTotalAbnormalEndingsThe total number of script instances that ended abnormally over
the last interval specified by the corresponding cmmcaServiceIntPeriod
in cmmcaServiceTable.ro CounterBasedGauge64 UNITS "endings" .1.3.6.1.4.1.9.9.664.1.6.4.1.24 |
cmmcaBreAggTotalAbnormalContactEndingsThe total number of contact script instances that ended
abnormally since application start time specified by cmmcaStartTime.ro Counter64 UNITS "endings" .1.3.6.1.4.1.9.9.664.1.6.4.1.25 |
cmmcaBreIntTotalAbnormalContactEndingsThe total number of contact script instances that ended
abnormally over the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro CounterBasedGauge64 UNITS "endings" .1.3.6.1.4.1.9.9.664.1.6.4.1.26 |
cmmcaBreAggTotalAbnormalResourceEndingsThe total number of resource script instances that ended
abnormally since application start time specified by
cmmcaStartTime.ro Counter64 UNITS "endings" .1.3.6.1.4.1.9.9.664.1.6.4.1.27 |
cmmcaBreIntTotalAbnormalResourceEndingsThe total number of resource script instances that ended
abnormally over the last interval specified by the corresponding
cmmcaServiceIntPeriod in cmmcaServiceTable.ro CounterBasedGauge64 UNITS "endings" .1.3.6.1.4.1.9.9.664.1.6.4.1.28 |
cmmcaWaTableThis table lists the Work Assigner(WA) Service instances
configured on this Device. The Work Assigner is responsible for
matching Contacts that need Resources with Resources that
need Contacts.
The scope of a single work assigner defines a
Routing Domain. A Routing Domain is a set of Contacts and a set
of Resources that can be assigned to each other. This means
that the size of a routing domain is constrained by how scalable
a Work Assigner can be. Because of this, the Work Assigner
tries to be as streamlined as possible and delegate all logic
that deals with the scope of an individual resource or
individual contact to the RM or the CM.
Work Assigner is not the only interface that is used to
communicate between the RM and the CM, it merely provides the
initial assignment between the two , much in the same manner as
a SIP connects two endpoints, and then gets out of the call.
The Work Assigner also includes the logic to execute advanced
routing features (such as resume routing, spatial routing,
etc).
This table has a sparse dependent relationship with
cmmcaServiceTable and hence is indexed by cmmcaServiceIndex. SEQUENCE OF CmmcaWaEntry .1.3.6.1.4.1.9.9.664.1.6.5 |
cmmcaWaEntryEach Entry represents a configured WA service. The index in
cmmcaServiceTable is used to index this table too. CmmcaWaEntry .1.3.6.1.4.1.9.9.664.1.6.5.1 |
cmmcaWaRtAssignmentQueCountThe real time number of Assignment Queues configured.ro Gauge32 UNITS "none" .1.3.6.1.4.1.9.9.664.1.6.5.1.1 |
cmmcaWaRtAttributeDefCountThe real time number of Attribute definitions configured.ro Gauge32 UNITS "none" .1.3.6.1.4.1.9.9.664.1.6.5.1.2 |
cmmcaWaRtSelectionStrategyCountThe real time number of selection strategies configured.ro Gauge32 UNITS "none" .1.3.6.1.4.1.9.9.664.1.6.5.1.3 |
cmmcaWaRtSkillCountThe real time number of skills configured.ro Gauge32 UNITS "none" .1.3.6.1.4.1.9.9.664.1.6.5.1.4 |
cmmcaWaAggTotalConfigErrorsThe real time number of errors processing config messages.ro Counter64 UNITS "none" .1.3.6.1.4.1.9.9.664.1.6.5.1.5 |
cmmcaWaAggCancelResourceRequestReceivedThe total number of CancelResourceRequest messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.6 |
cmmcaWaAggResourceRequestReceivedThe total number of ResourceRequest messages received since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.7 |
cmmcaWaAggResourceResponseSentThe total number of ResourceResponse messages sent since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.8 |
cmmcaWaAggCancelWorkRequestReceivedThe total number of CancelWorkRequest messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.9 |
cmmcaWaAggOfferTaskAcceptedSentThe total mumber of OfferTaskAccept messages sent since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.10 |
cmmcaWaAggOfferTaskCancelledSentThe total number of OfferTaskCancelled messages sent since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.11 |
cmmcaWaAggOfferTaskResponseReceivedThe total number of OfferTaskResponse messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.12 |
cmmcaWaAggOfferTaskSentThe total number of OfferTask messages sent since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.13 |
cmmcaWaAggResyncResourceResponseAckSentThe total number of ResyncResourceResponseAcknowledgement messages
sent since application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.14 |
cmmcaWaAggResyncResourceResponseReceivedThe total number of ResyncResourceResponse received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.15 |
cmmcaWaAggResyncResourceSentThe total number of ResyncResource messages sent since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.16 |
cmmcaWaAggWorkRequestReceivedThe total number of WorkRequest messages Received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.17 |
cmmcaWaAggQueueEventSentThe total number of QueueEvent messages sent since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.18 |
cmmcaWaAggWorkRequestCanceledSentThe total number of WorkRequestCanceled messages sent
since application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.19 |
cmmcaWaAggWRIFailureResponseSentThe total number of WRIFailureResponse messages sent since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.20 |
cmmcaWaAggRRIFailureResponseSentThe total number of RRIFailureResponseSent messages sent
since application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.21 |
cmmcaWaAggResourceResponseCanceledSentThe total number of ResourceResponseCanceled messages sent since boot
time.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.22 |
cmmcaWaAggCancelQueueEventSentThe total number of CancelQueueEvent messages sent since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.23 |
cmmcaWaAggMessageSentErrorThe total number of times messages could not be sent since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.5.1.24 |
cmmcaWaRtResourceCriteriaCountThe real time number of resource criteria configured.ro Gauge32 UNITS "criteria" .1.3.6.1.4.1.9.9.664.1.6.5.1.25 |
cmmcaWaRtSelectionStrategyAttrCountThe real time number of selection strategy attributes configured.ro Gauge32 UNITS "attributes" .1.3.6.1.4.1.9.9.664.1.6.5.1.26 |
cmmcaWaRtAttributeCriteriaCountThe real time number of attribute criteria configured.ro Gauge32 UNITS "criteria" .1.3.6.1.4.1.9.9.664.1.6.5.1.27 |
cmmcaWaRtResourceCountThe real time number of resources configured.ro Gauge32 UNITS "resources" .1.3.6.1.4.1.9.9.664.1.6.5.1.28 |
cmmcaWaRtAttributeValueCountThe real time number of attribute values configured.ro Gauge32 UNITS "values" .1.3.6.1.4.1.9.9.664.1.6.5.1.29 |
cmmcaWaRtSkillCompetencyCountThe real time number of skill competencies configured.ro Gauge32 UNITS "competencies" .1.3.6.1.4.1.9.9.664.1.6.5.1.30 |
cmmcaWaRtResourceMemberCountThe real time number of resource members configured.ro Gauge32 UNITS "members" .1.3.6.1.4.1.9.9.664.1.6.5.1.31 |
cmmcaWaRtTotalResourceCountThe real time number of known total resources.ro Gauge32 UNITS "resources" .1.3.6.1.4.1.9.9.664.1.6.5.1.32 |
cmmcaWaRtTotalContactCountThe real time number of total known total contacts.ro Gauge32 UNITS "contacts" .1.3.6.1.4.1.9.9.664.1.6.5.1.33 |
cmmcaWaRtTotalResourceManagerCountThe real time number of known resource manager services.ro Gauge32 UNITS "services" .1.3.6.1.4.1.9.9.664.1.6.5.1.34 |
cmmcaWaRtTotalContactManagerCountThe real time number of known contact manager services.ro Gauge32 UNITS "services" .1.3.6.1.4.1.9.9.664.1.6.5.1.35 |
cmmcaMpaTableThis table describes MPA services configured on this Device. The Media
Platform Adapter is a media platform for SIP calls:
- SIP Back to Back User Agent (B2BUA), providing basic 3rd
party call control and endpoint functions to its clients (RM,
CM, RDA).
- Used by both RM and CM for handling calls.
A single Media Platform Interface(MPI) can support multiple
clients (such as a RM, a CM and a RDA), SIP based MPIs will
always be co-located with its clients.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index. SEQUENCE OF CmmcaMpaEntry .1.3.6.1.4.1.9.9.664.1.6.6 |
cmmcaMpaEntryEach Entry represents a configured MPA service. Each entry is indexed
by the index in cmmcaServiceTable. CmmcaMpaEntry .1.3.6.1.4.1.9.9.664.1.6.6.1 |
cmmcaMpaAggNewCallsThe total number of new calls requests received since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.6.1.1 |
cmmcaMpaAggConnectsRcvThe total number of connect attempts since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "connects" .1.3.6.1.4.1.9.9.664.1.6.6.1.2 |
cmmcaMpaAggAvgLatencyThe average time in milliseconds required to complete a connection.ro Gauge32 UNITS "milliseconds" .1.3.6.1.4.1.9.9.664.1.6.6.1.3 |
cmmcaMpaAggFailedInvitesThe total number of failed invitation attempts since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "invitations" .1.3.6.1.4.1.9.9.664.1.6.6.1.4 |
cmmcaMpaAggFailedReinvitesThe total number of failed re-invitation attempts since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "invitations" .1.3.6.1.4.1.9.9.664.1.6.6.1.5 |
cmmcaMpaAggTotalCallsThe current number of calls into and originating from the MPA.ro Counter64 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.6.1.6 |
cmmcaMpaRtIncomingCallsThe current number of Incoming calls.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.6.1.7 |
cmmcaMpaRtOutgoingCallsThe current number of calls originating from the MPA.ro Gauge32 UNITS "calls" .1.3.6.1.4.1.9.9.664.1.6.6.1.8 |
cmmcaMpaRtActiveClientSessionsThe number of currently registered Client Sessions.ro Gauge32 UNITS "sessions" .1.3.6.1.4.1.9.9.664.1.6.6.1.9 |
cmmcaMpaAggTotalClientsRegisteredThe total number of client sessions opened(Including disconnected
clients), since application start time specified by cmmcaStartTime.ro Counter64 UNITS "sessions" .1.3.6.1.4.1.9.9.664.1.6.6.1.10 |
cmmcaMpaAggInstantMessagesSentThe total number of instant messages sent since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.6.1.11 |
cmmcaMpaAggInstantMessagesReceivedThe total number of instant messages received since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.6.1.12 |
cmmcaMpaAggPresenceUpdatesReceivedThe total number of presence documents received since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "updates" .1.3.6.1.4.1.9.9.664.1.6.6.1.13 |
cmmcaMpaAggPresenceUpdatesBytesRcvTotal number of bytes received in presence updates, since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.6.6.1.14 |
cmmcaMpaRtActiveRegisteredSipAddressesThe real time number of SIP current registrations to SIP Registrar.ro Gauge32 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.15 |
cmmcaMpaRtActiveSipControlAddressesThe real time number of SIP addresses currently registered.ro Gauge32 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.16 |
cmmcaMpaRtActiveIMAddressesThe real time number of IM addresses currently registered.ro Gauge32 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.17 |
cmmcaMpaRtActiveMonitoredPresenceAddressesThe real time number active presence addresses currently being
monitored.ro Gauge32 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.18 |
cmmcaMpaAggTotalRegisteredSipAddressesThe total number of SIP Registrations to SIP Registrar
(Including
deregistered ones) since application start time specified
by cmmcaStartTime.ro Counter64 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.19 |
cmmcaMpaAggTotalSipControlAddressesRegisteredThe total number of SIP addresses registered(Including
deregistered ones) since application start time specified
by cmmcaStartTime.ro Counter64 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.20 |
cmmcaMpaAggTotalIMAddressesRegisteredThe total number of IM addresses registered(Including
deregistered ones) since application start time specified
by cmmcaStartTime.ro Counter64 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.21 |
cmmcaMpaAggTotalMonitoredPresenceAddressesRegisteredThe total number of Presentities registered with presence
server(Including deregistered ones) since application start
time specified by cmmcaStartTime.ro Counter64 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.22 |
cmmcaMpaRtActiveInteractionsThe real time number of Interactions that currently exist.ro Gauge32 UNITS "interactions" .1.3.6.1.4.1.9.9.664.1.6.6.1.23 |
cmmcaMpaRtActivePublishAddressesThe real time number of Publishers currently registered with
presence server.ro Gauge32 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.24 |
cmmcaMpaRtTotalPublishAddressesRegisteredThe real time number of Publishers registered with presence
server(Including deregistered ones).ro Gauge32 UNITS "addresses" .1.3.6.1.4.1.9.9.664.1.6.6.1.25 |
cmmcaRaTableThis table describes Reporting Adapter (RA) services configured
on this Device. Reporting adapters listen to event stream that are
produced by runtime components. They then take those events,
convert them as appropriate (for example, converting them to a
particular version of a schema or applying a security policy of
what data can be sent to the reporting database) and then send a
new message to the Reporting Subsystem service. This
message is sent using durability and persistence to ensure that
the message will get to the Reporting Subsystem (RS).
Reporting Adapters run on the same Device as the runtime
components that they are monitoring. This is because the events
that are being produced are delivered on a best-effort basis,
and being on the same Device (and in the same JVM) ensures that
the adapter will receive the event.
This table has a sparse dependent relationship with cmmcaServiceTable
and hence uses its index. SEQUENCE OF CmmcaRaEntry .1.3.6.1.4.1.9.9.664.1.6.7 |
cmmcaRaEntryEach Entry represents a configured RA service. Each entry is indexed
by the index in cmmcaServiceTable. CmmcaRaEntry .1.3.6.1.4.1.9.9.664.1.6.7.1 |
cmmcaRaAggMsgReceivedThe total number of messages received since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.1 |
cmmcaRaAggMsgSentThe total number of messages dispatched since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.2 |
cmmcaRaAggContactDetailMesgReceivedThe total number of contact detail messages received since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.3 |
cmmcaRaAggContactDetailMesgDispatchedThe total number of contact detail messages dispatched since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.4 |
cmmcaRaAggContactDetailAttribMsgDispatchedThe total number of contact detail attributes messages dispatched
since application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.5 |
cmmcaRaAggContactSegDetailMsgReceivedThe total number of contact segment detail messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.6 |
cmmcaRaAggContactSegDetailMesgDispatchedThe total number of contact segment detail messages dispatched since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.7 |
cmmcaRaAggContactSegMediaDetailMsgDispatchedThe total number of contact segment media detail messages dispatched
since application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.8 |
cmmcaRaAggResourceTaskDetailMsgReceivedThe total number of resource task detail messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.9 |
cmmcaRaAggResourceTaskDetailMsgDispatchedThe total number of resource task detail messages dispatched since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.10 |
cmmcaRaAggTaskStateChangeMsgReceivedThe total number of task state change messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.11 |
cmmcaRaAggResourceStateChngMesgReceivedThe total number of resource state change messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.12 |
cmmcaRaAggResourceStateChngMsgDispatchedThe total number of resource state change messages dispatched since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.13 |
cmmcaRaAggVersionResponseRecievedThe total number of version response messages received since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.14 |
cmmcaRaAggVersionRequestDispatchedThe total number of version request messages dispatched since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.15 |
cmmcaRaAggNodeSyncDispatchedThe total number of node synchronization messages dispatched since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.7.1.16 |
cmmcaRsTableThis table describes Reporting Subsystem(RS) services
configured on this Device. Reporting Subsystem (RS) receives
reporting messages from Reporting Adapter(s) (RA(s)) and writes
historical data into the database. Configuration data will be
replicated from run-time Devices to Reporting Database. End users
are provided with a set of report templates to generate
historical reports which consist of both historical data and
configuration data.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index. SEQUENCE OF CmmcaRsEntry .1.3.6.1.4.1.9.9.664.1.6.8 |
cmmcaRsEntryEach Entry represents a configured RS service. Each entry is indexed
by the index of cmmcaServiceTable. CmmcaRsEntry .1.3.6.1.4.1.9.9.664.1.6.8.1 |
cmmcaRsAggTotalContactDetailRecordsTotal number of Contact Detail Records written to the database
since since application start time specified by cmmcaStartTime. For each
ContactDetail Record written this metric will be incremented by
one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.1 |
cmmcaRsAggTotalContactDetailAttributeRecordsTotal number of ContactDetailAttribute Records written to the
database since application start time specified by cmmcaStartTime.
For each ContactDetailAttribute record written this metric will be
incremented by one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.2 |
cmmcaRsAggTotalContactSegmentDetailRecordsTotal number of Contact Segment Detail Records written to the
database since application start time specified by cmmcaStartTime.
For each ContactSegmentDetail Record written this metric will be
incremented by one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.3 |
cmmcaRsAggTotalResourceTaskDetailRecordsTotal number of ResourceTaskDetail Records written to the
database since application start time specified by cmmcaStartTime.
For each ResourceTaskDetail Record written this metric will be
incremented by one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.4 |
cmmcaRsAggTotalResourceEventDetailRecordsTotal number of ResourceEventDetail Records written to the
database since application start time specified by cmmcaStartTime.
For each ResourceEventDetail Record written this metric will be
incremented by one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.5 |
cmmcaRsAggTotalAssignmentQueDetailRecordsTotal number of AssignmentQueueDetail Records written to the
database since application start time specified by cmmcaStartTime.
For each AssignmentQueueDetail Record written this metric will be
incremented by one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.6 |
cmmcaRsAggTotalAssignmentQueAttribRecordsTotal number of AssignmentQueueAttribute Records written to the
database since application start time specified by cmmcaStartTime.
For each AssignmentQueueAttribute written received, this metric will be
incremented by one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.7 |
cmmcaRsAggTotalContactSegmentMediaDetailRecordsTotal number of Contact Segment Media Detail Records written to the
database since application start time specified by cmmcaStartTime.
For each ContactSegment media Detail Record written this metric will be
incremented by one.ro Counter64 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.8 |
cmmcaRsAggTotalDBWritesTotal number of writes to the database by the Reporting Server
since application start time specified by cmmcaStartTime. For each
write to the database by the Reporting Server, this metric will be
increased by one.ro Counter64 UNITS "writes" .1.3.6.1.4.1.9.9.664.1.6.8.1.9 |
cmmcaRsIntContactDetailRecordsTotal number of ContactDetailRecords written to the database by
the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.10 |
cmmcaRsIntContactDetailAttribRecordsTotal number of ContactDetailAttribute Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.11 |
cmmcaRsIntContactSegmentDetailRecordsTotal number of ContactSegmentDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.12 |
cmmcaRsIntResourceTaskDetailRecordsTotal number of ResourceTaskDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.13 |
cmmcaRsIntResourceEventDetailRecordsTotal number of ResourceEventDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.14 |
cmmcaRsIntAssignmentQueDetailRecordsTotal number of AssignmentQueueDetail Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.15 |
cmmcaRsIntAssignmentQueAttribRecordsTotal number of AddignmentQueueAttribute Records written to the
database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.16 |
cmmcaRsIntContactSegmentMediaDetailRecordsTotal number of Contact Segment Media Detail Records written to
the database by the Reporting Server during the last interval specified
by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "records" .1.3.6.1.4.1.9.9.664.1.6.8.1.17 |
cmmcaRsIntDBWritesIntervalDBWrites is an interval metric indicating the total
number of writes to the database made by the Reporting Server
during the last interval specified by the corresponding
cmmcaServiceIntPeriod in cmmcaServiceTable.ro Gauge32 UNITS "writes" .1.3.6.1.4.1.9.9.664.1.6.8.1.18 |
cmmcaRsRtDBStatusA descriptive text used to indicate the current status associated
with the Reporting database Server.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.6.8.1.19 |
cmmcaRsRtNumberActiveDBUserSessionsCurrent number of active Reporting database User sessions.ro Gauge32 UNITS "sessions" .1.3.6.1.4.1.9.9.664.1.6.8.1.20 |
cmmcaRsDBSizeAllocatedThe real time allocated size (bytes) of the Reporting Server
database.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.6.8.1.21 |
cmmcaRsRtDBSpaceUsedThe real time number of bytes of used database space.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.6.8.1.22 |
cmmcaRsRtDBSpaceFreeThe real time number of bytes of free database space.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.6.8.1.23 |
cmmcaRsRtDBPercentUsedThe real time percentage of used database space.ro Gauge32 UNITS "percentage" .1.3.6.1.4.1.9.9.664.1.6.8.1.24 |
cmmcaRsRtDBPercentFreeThe real time percentage of free database space.ro Gauge32 UNITS "percentage" .1.3.6.1.4.1.9.9.664.1.6.8.1.25 |
cmmcaRsRtTransactionLogSizeThe real time size of the transaction log in Reporting Server
database.ro CounterBasedGauge64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.6.8.1.26 |
cmmcaIcmgwTableThis table describes ICM Gateway(ICMGW) services configured on
this Device. The ICM Gateway talks to the ERS PG of ICM over
the GED-188 (ACMI) protocol. It sends agent state information to
the ICM so that the ICM knows whether or not to route calls to
Cisco Unified Expert Advisor and if so to which skill groups, i.e.
assignment queues. Another critical function is to allow translation
routing of calls from ICM and getting call context information
from those calls into CUEA.
Unlike a conventional ACD, the ICM Gateway doesnt track
individual calls and generate every call event to the PIM.
Instead, it relays agent status events to the ERS PG, and the
PG is then able to fabricate real-time agent/skill-group
reports and sends to the ICM Central Controller. The ICM Gateway also
forwards call termination details to the PG and based on those
the modified OPC at the PG can create half-hour reports.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index. SEQUENCE OF CmmcaIcmgwEntry .1.3.6.1.4.1.9.9.664.1.6.9 |
cmmcaIcmgwEntryEach Entry represents a configured ICMGateway (ICMGW). Each entry is
indexed by the index of cmmcaServiceTable. CmmcaIcmgwEntry .1.3.6.1.4.1.9.9.664.1.6.9.1 |
cmmcaIcmgwAggSocketConnectsThe total number of socket connections since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "sockets" .1.3.6.1.4.1.9.9.664.1.6.9.1.1 |
cmmcaIcmgwAggSocketDisconnectsThe total number of socket disconnections since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "sockets" .1.3.6.1.4.1.9.9.664.1.6.9.1.2 |
cmmcaIcmgwAggACMIBytesSentThe total number of bytes sent to the PIM since application start time
specified by cmmcaStartTime.ro Counter64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.6.9.1.3 |
cmmcaIcmgwAggACMIBytesRcvdThe total number of bytes received from the PIM since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "bytes" .1.3.6.1.4.1.9.9.664.1.6.9.1.4 |
cmmcaIcmgwAggACMIMsgsSentThe total number of messages sent to the PIM since application
start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.9.1.5 |
cmmcaIcmgwAggACMIMsgsRcvdThe total number of messages received from the PIM since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.9.1.6 |
cmmcaIcmgwRtACMIOutQueueDepthThe current ACMI output queue depth.ro Gauge32 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.9.1.7 |
cmmcaIcmgwRtACMIOutQueueWaitThe real time Queuing time of the message in the ACMI output queue in
milliseconds.ro Gauge32 UNITS "milliseconds" .1.3.6.1.4.1.9.9.664.1.6.9.1.8 |
cmmcaIcmgwRtAgentsMonitoredThe real time number of agents being monitored.ro Gauge32 UNITS "agents" .1.3.6.1.4.1.9.9.664.1.6.9.1.9 |
cmmcaIcmgwRtAqsMonitoredThe real time number of Assignment Queues being monitored.ro Gauge32 UNITS "queues" .1.3.6.1.4.1.9.9.664.1.6.9.1.10 |
cmmcaIcmgwRtRoutesMonitoredThe real time number of DNIS being monitored.ro Gauge32 UNITS "routes" .1.3.6.1.4.1.9.9.664.1.6.9.1.11 |
cmmcaIcmgwRtPendingQueryAgentStateDlgsThe real time number of pending QueryAgentState dialogues.ro Gauge32 UNITS "dialogues" .1.3.6.1.4.1.9.9.664.1.6.9.1.12 |
cmmcaIcmgwRtPendingGetContactDetailDlgsThe real time number of pending GetContactDetail dialogues.ro Gauge32 UNITS "dialogues" .1.3.6.1.4.1.9.9.664.1.6.9.1.13 |
cmmcaIcmgwAggQueryAgentStateTimeoutsThe total number of QueryAgentState timeouts since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "timeouts" .1.3.6.1.4.1.9.9.664.1.6.9.1.14 |
cmmcaIcmgwAggGetContactDetailTimeoutsThe total Number of GetContactDetail timeouts since
application start time specified by cmmcaStartTime.ro Counter64 UNITS "timeouts" .1.3.6.1.4.1.9.9.664.1.6.9.1.15 |
cmmcaIcmgwRtQueryAgentStateDelayThe real time QueryAgentState response delay.ro Gauge32 UNITS "milliseconds" .1.3.6.1.4.1.9.9.664.1.6.9.1.16 |
cmmcaIcmgwRtGetContactDetailDelayThe real time GetContactDetail response delay.ro Gauge32 UNITS "milliseconds" .1.3.6.1.4.1.9.9.664.1.6.9.1.17 |
cmmcaIcmgwRtPendingCallTermEventsThe real time number of pending CallTerminationEvent messages.ro Gauge32 UNITS "messages" .1.3.6.1.4.1.9.9.664.1.6.9.1.18 |
cmmcaNotificationInfo OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.1.7 |
cmmcaEventMessageIdThe event message ID is the unique notification message
identifier that was assigned by the CUEA application.
This identifier is unique for each different notification but
consistent for each instance of the same notification.ro Unsigned32 .1.3.6.1.4.1.9.9.664.1.7.1 |
cmmcaEventHostNameThe event host name object specifies the host name or the
fully qualified domain name of the CUEA server from which
this event originated.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.7.2 |
cmmcaEventAppNameThe event application name object specifies the
service-specific name of the functional service that
generated this notification. This name will vary, both in
content and in format, based on the service that generated the
notification. For example, the name for the first CM service may
be CUEA_CM1 while the third MPA service name may be CUEA_MPA3. By
convention, the application version number shall appear
in the application name as well, thus the second CM service application
name for Cisco Unified Expert Advisor version 1.0 will be CUEA_1_0_CM2.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.7.3 |
cmmcaEventMessageNameThe event message name object specifies the service-specific
name of the Expert Advisor service notification message. This name will
vary, both in content and in format, based on the event itself.
The object value is used to group and correlate similar
notifications.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.7.4 |
cmmcaEventStateThe event state object identifies the state (not to be
confused with severity) of the notification and potentially
the current state of the functional component that generated
the notification. The possible states are:
'raise': A raise state identifies a notification received
as a result of a health-impacting condition, such
as a process failure. A subsequent clear state
notification will follow when the error condition
is resolved.
'clear': The clear state indicates that the condition
which generated a previous raise notification has
been resolved.ro Enumeration .1.3.6.1.4.1.9.9.664.1.7.5 |
cmmcaEventSeverityThe event severity object indicates the severity level of
this notification. The severity levels are:
'emergency': The notification indicates that a
devastating failure has occurred; the
system or service is unusable. Immediate
operator intervention is required.
'alert': The notification indicates that a
devastating failure is imminent that will
render the system unusable. Immediate
operator attention is necessary.
'critical': The notification indicates that a
service impacting failure is likely to
occur soon; an error has occurred that
was not appropriately handled by the
system. Operator attention is needed as
soon as possible.
'error': The notification contains important
operational state information and may
indicate that the system has experienced
a temporary impairment or an error that
was appropriately handled by the system.
An operator should review the notification
soon to determine if action is needed.
'warning': The notification contains important
operational state information that may be
a precursor to an error occurrence. An
operator should review the notification
soon to determine if action is needed.
'notice': The notification contains health or
operational state information that may be
pertinent to the health of the system but
does not require the attention of the
administrator at this time.
'informational': The notification contains interesting
system-level information that is valuable
to an administrator, however, the event
itself does not indicate a failure or
impairment condition.
'debug': The notification provides supplemental
information that may be beneficial toward
diagnosing or resolving a problem but does
not in itself provide operational health
status.ro CmmcaSeverityLevel .1.3.6.1.4.1.9.9.664.1.7.6 |
cmmcaEventTimestampThe event time stamp object specifies the date and time that
the notification was generated on the originating device.ro DateAndTime (SNMPv2-TC) .1.3.6.1.4.1.9.9.664.1.7.7 |
cmmcaEventTextThe event text is the full text of the notification. This
text includes a description of the event that was generated,
component state information and potentially a brief
description of administrative action that may be necessary
to correct the condition that caused the event to occur.ro SnmpAdminString (SNMP-FRAMEWORK-MIB) .1.3.6.1.4.1.9.9.664.1.7.8 |
ciscoMmodalContactAppsMIBConform OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.2 |
ciscoMmodalContactAppsMIBCompliances OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.2.1 |
ciscoMmodalContactAppsMIBGroups OBJECT IDENTIFIER .1.3.6.1.4.1.9.9.664.2.2 |